tenFour

starting a conversation

 


22
It’s that time of year again! Our annual open enrollment will begin on Friday, October 1st and run through Sunday October 31st.  As in the past there will be enrollers on site at your locations (unless you are at a location with fewer than 10 drivers) at times to be determined by your fleet manager.  Additionally we will again have online enrollment capability (available 24-7 once Open Enrollment commences), as well as a call center that will be open Monday through Friday during the month of October.  Be watching this site, as well as postings at your terminal for the dates and ...


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Posted in: Employees
11
In a recent post we demonstrated an exciting new feature we have for our drivers to obtain load information using web based tools. The response to this tool has been positive to far and we are excited to see what else we can offer to make interactions with our customers and employees more efficient. One request we received from Kevin - our Cleveland, TN Service Manager - was to include functionality in this trip sheet that gave feedback to the driver if a preventative maintenance schedule was due at the time of dispatch.  We love the idea and have implemented his request effecti...


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06
One of the most often requested features we have is for a driver to be able to obtain his/her load assignment information without having to be near the truck or by calling dispatch. We have heard this concern and are happy to announce a new tool to make this interaction much easier for all FirstFleet, Inc. drivers. Starting today we have a new tool called the Driver Load Board (myPortal -> Employee Resources) which we hope will address this problem in an efficient manner. Here is how this tool will work...  Navigate to www.firstfleetinc.com Click the "Login" link (cli...


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28
In this generation of new media we are excited to engage our partners and employees alike using new forms of communication where it is appropriate.  This tutorial is an example of one such instance where we desire to reach out to our driver population with training material that is not of a sensitive nature and should be consumable using any device connected to the internet. This tutorial is one of many we anticipate to follow where we desire to train a subset of drivers on how to use their in cab device to accomplish a specific task. In particular we have a business partner that has dem...


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23
For Operational employees that have been around FirstFleet for a while there is a resource we call the "portal" that exists inside our company. This web based resource has loads of reports and custom applications that many users lean on every day to make decisions and/or simply do their job.  The portal has served our company well for almost ten years and still is a very active part of the day to day function of the company, but alas - everything must come to an end at some point. While I cannot provide a hard date this resource will go away I can say that we are...


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23
All FirstFleet, Inc. employees now have access to view vacation status using the online tools found at www.firstfleetinc.com. To gain access to this tool you will need a login to the site. Creating a login can be done in a few short steps by using the auto registration process. A blog post on this process can be found here. Once you have your account created you are seconds away from getting access to your current vacation status and history of days used. Navigate to www.firstfleetinc.com Click the "Login" link (click to view) Enter your credentials and click lo...


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23
All FirstFleet, Inc. employees now have access to view pay history using the online tools found at www.firstfleetinc.com. To gain access to this tool you will need a login to the site. Creating a login can be done in a few short steps by using the auto registration process. A blog post on this process can be found here. Once you have your account created you are seconds away from getting access to your pay history. Navigate to www.firstfleetinc.com Click the "Login" link (click to view) Enter your credentials and click login (click to view) Click "myPortal" in the to...


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23
We are thrilled to announce that we are officially ready for general employee use of our website. Our goal is to continue deploying tools and resources to help our business partners and employees better manage their interactions with us, and we welcome any thoughts or suggestions you may have. At this time we have deployed two resources that we think employees will find beneficial to managing their interactions with us in a more efficient manner. Employee Pay History - This tool is designed to give employees access into their earning history. It allows a user to view by check date all ...


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01
As a dedicated transportation provider we are committed to providing the highest level of customer service to our business partners.  One way we accomplish this task is by deploying tools that augment their ability to interact with our organization in an efficient manner. In a recent email blast we asked our partners to respond with ways they were presently interacting with us that needed an "efficiency review" - and this tool is a result of one such interaction. A specific business partner requested a way to query our back office systems for payment status on a given bill of lading or r...


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06
Most carriers offer load tracking and document imaging tools on the web but we think these interfaces are unique in their abilities. In addition to offering load tracking and imaging @ www.firstfleetinc.com we now offer Google gadgets that are designed to give our business partners quick and easy access into the information they need to run an efficient operation. These interfaces are small, web based tools that are limited in the functionality - in that they have very stripped down interfaces - but - they are designed to provide only what you need, nothing more. Check out this demonstration a...


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05
When we sat down to talk through what we would desire from our new web presence the single most recurring theme was being able to present our business partners with information that augments the traditional best in class service we provide from operations. We commonly run into scenarios where our business partners are unable to quickly obtain the information they need from their in-house systems - and to be honest in many occasions we have the informtion they seek - in our systems. Objective number one with this web presence is to be able to quickly deploy tools and resources to better me...


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03
Good things are happening with our new site, and we are excited to share about the latest tool we have deployed here called the partner|Center. The partner|Center is a single interface designed to help our business partners track their freight and view proof of delivery documents in a quick and easy way. As a business partner if you desire to make use of this tool you will first need a web account. If you are presently using our Google Gadgets you already have the necessary credentials. If you do not have the necessary credentials you will need to submit a request using this form. This vi...


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03
It seems as if this process has been a long time coming, but we are thankful to announce the site is now live for public consumption. In this first round we are primarily focusing on providing information to our business partners through the myPortal section of this site. We have plans in the short term to roll out a few services designed to service our employees, but for now we are officially only supporting business partners. The site has two functions we hope will provide increased levels of service to our business partners: Load Tracking - Access tracking details and comm...


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26
We are very happy to say that we are getting much closer to being ready to publish this new site for the general public.  There are a lot of features that we think will be of relevance to our customers and employees and we would welcome a conversation about anything you think is missing from our site. The public facing content is complete and ready for review, and we have already ported many of our previously private resources into departmental pages so that once we pull the trigger we will be ready to support the funcationality we know awaits.  The twitter feed is up and running and...


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27
Welcome to the next generation of firstfleetinc.com. Our vision for this resource is that we can build a two way conversation between FirstFleet corporate resources and the general public and our workforce. We will use this blog tenFour in particular as a vehicle to get thoughts and ideas moving but we hope this is only one aspect of the site you will use and come to rely upon. We will have lots of great features coming soon such as load tracking, POD imaging, pay history, benefits management and a host of other customer and employee facing resources. If you have any ideas we encourage you to...


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