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Entries for 'Austin Henderson'

23
We are thrilled to announce that we are officially ready for general employee use of our website. Our goal is to continue deploying tools and resources to help our business partners and employees better manage their interactions with us, and we welcome any thoughts or suggestions you may have. At this time we have deployed two resources that we think employees will find beneficial to managing their interactions with us in a more efficient manner. Employee Pay History - This tool is designed to give employees access into their earning history. It allows a user to view by check date all ...


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01
As a dedicated transportation provider we are committed to providing the highest level of customer service to our business partners.  One way we accomplish this task is by deploying tools that augment their ability to interact with our organization in an efficient manner. In a recent email blast we asked our partners to respond with ways they were presently interacting with us that needed an "efficiency review" - and this tool is a result of one such interaction. A specific business partner requested a way to query our back office systems for payment status on a given bill of lading or r...


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06
Most carriers offer load tracking and document imaging tools on the web but we think these interfaces are unique in their abilities. In addition to offering load tracking and imaging @ www.firstfleetinc.com we now offer Google gadgets that are designed to give our business partners quick and easy access into the information they need to run an efficient operation. These interfaces are small, web based tools that are limited in the functionality - in that they have very stripped down interfaces - but - they are designed to provide only what you need, nothing more. Check out this demonstration a...


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05
When we sat down to talk through what we would desire from our new web presence the single most recurring theme was being able to present our business partners with information that augments the traditional best in class service we provide from operations. We commonly run into scenarios where our business partners are unable to quickly obtain the information they need from their in-house systems - and to be honest in many occasions we have the informtion they seek - in our systems. Objective number one with this web presence is to be able to quickly deploy tools and resources to better me...


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03
Good things are happening with our new site, and we are excited to share about the latest tool we have deployed here called the partner|Center. The partner|Center is a single interface designed to help our business partners track their freight and view proof of delivery documents in a quick and easy way. As a business partner if you desire to make use of this tool you will first need a web account. If you are presently using our Google Gadgets you already have the necessary credentials. If you do not have the necessary credentials you will need to submit a request using this form. This vi...


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03
It seems as if this process has been a long time coming, but we are thankful to announce the site is now live for public consumption. In this first round we are primarily focusing on providing information to our business partners through the myPortal section of this site. We have plans in the short term to roll out a few services designed to service our employees, but for now we are officially only supporting business partners. The site has two functions we hope will provide increased levels of service to our business partners: Load Tracking - Access tracking details and comm...


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