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Entries for 'Austin Henderson'

09
We have recently received an increasing number of requests for information about how a user can change their email address associated with their user account at www.firstfleetinc.com. The video below is a short tutorial designed to step you through this process. We hope this tutorial helps clarify this process for you and if you have any questions or concerns please feel to contact us at any time. Thanks for your time!
17
With the help of "Bruce" through a comment on this post we have modified the Pay History tool to provide a way for employees to see pay information from the previous year. To use this navigate to myPortal - Employee Resources - Employee Pay History. There is a parameter for the report which reads "Days Back" - select the option from this list and click update. The pay items from the previous year will be displayed on the page. Thanks Bruce for your comments and suggestion! A note for those who desire to reconcile W2 information with the detail of their checks. There are special considerat...


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Posted in: Employees
01
A few weeks back we posted an article about our video library being live and ready for use. I am happy to announce that we have added a new title to the library! We now have a short training segment that teaches you how to use your mobile communications device in generic terms. In this video Driver Trainer Kevin Steele will walk you through a five minute session that covers the required forms and their use. There are location specific examples that are not covered in this video, but the basics are covered for your review or for training new drivers. To access th...


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Posted in: Employees
08
Looks like some of you have been getting emails from us with no real content in the body. This is certainly not by design, but the good news is we believe this to now be resolved.  Please accept our apologies for this and any confusion we caused.
08
Yesterday we got some feedback from Russell - a 14 yr. driver out of Cleveland, TN - regarding his eagerness to get his dispatch via email and a problem he found while testing it out. Through conversation with him we were able to determine that the messages were delivered to his email account but they were sitting in his spam box. This is course is not a good thing to have happen, but we are happy to say we think the cause for this behavior has been located and corrected. However, we wanted to share this with you in case you too are not getting the emails as you would expe...


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Posted in: Employees
06
Have you ever wished you had access to your dispatch sooner or wished you could get the information when you are away from your truck? A little while ago we released a tool on our website that is designed to give you this information here at www.firstfleetinc.com. This service has been well received because it provides enhanced information such as phone numbers, directions on file, etc - but - it requires that you be near a computer and it isn't designed to push this information to you as soon as possible. To address this item we are happy to announce an optional service that is des...


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11
In a recent post we demonstrated an exciting new feature we have for our drivers to obtain load information using web based tools. The response to this tool has been positive to far and we are excited to see what else we can offer to make interactions with our customers and employees more efficient. One request we received from Kevin - our Cleveland, TN Service Manager - was to include functionality in this trip sheet that gave feedback to the driver if a preventative maintenance schedule was due at the time of dispatch.  We love the idea and have implemented his request effecti...


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06
One of the most often requested features we have is for a driver to be able to obtain his/her load assignment information without having to be near the truck or by calling dispatch. We have heard this concern and are happy to announce a new tool to make this interaction much easier for all FirstFleet, Inc. drivers. Starting today we have a new tool called the Driver Load Board (myPortal -> Employee Resources) which we hope will address this problem in an efficient manner. Here is how this tool will work...  Navigate to www.firstfleetinc.com Click the "Login" link (cli...


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28
In this generation of new media we are excited to engage our partners and employees alike using new forms of communication where it is appropriate.  This tutorial is an example of one such instance where we desire to reach out to our driver population with training material that is not of a sensitive nature and should be consumable using any device connected to the internet. This tutorial is one of many we anticipate to follow where we desire to train a subset of drivers on how to use their in cab device to accomplish a specific task. In particular we have a business partner that has dem...


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23
For Operational employees that have been around FirstFleet for a while there is a resource we call the "portal" that exists inside our company. This web based resource has loads of reports and custom applications that many users lean on every day to make decisions and/or simply do their job.  The portal has served our company well for almost ten years and still is a very active part of the day to day function of the company, but alas - everything must come to an end at some point. While I cannot provide a hard date this resource will go away I can say that we are...


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23
All FirstFleet, Inc. employees now have access to view vacation status using the online tools found at www.firstfleetinc.com. To gain access to this tool you will need a login to the site. Creating a login can be done in a few short steps by using the auto registration process. A blog post on this process can be found here. Once you have your account created you are seconds away from getting access to your current vacation status and history of days used. Navigate to www.firstfleetinc.com Click the "Login" link (click to view) Enter your credentials and click lo...


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23
All FirstFleet, Inc. employees now have access to view pay history using the online tools found at www.firstfleetinc.com. To gain access to this tool you will need a login to the site. Creating a login can be done in a few short steps by using the auto registration process. A blog post on this process can be found here. Once you have your account created you are seconds away from getting access to your pay history. Navigate to www.firstfleetinc.com Click the "Login" link (click to view) Enter your credentials and click login (click to view) Click "myPortal" in the to...


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23
We are thrilled to announce that we are officially ready for general employee use of our website. Our goal is to continue deploying tools and resources to help our business partners and employees better manage their interactions with us, and we welcome any thoughts or suggestions you may have. At this time we have deployed two resources that we think employees will find beneficial to managing their interactions with us in a more efficient manner. Employee Pay History - This tool is designed to give employees access into their earning history. It allows a user to view by check date all ...


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01
As a dedicated transportation provider we are committed to providing the highest level of customer service to our business partners.  One way we accomplish this task is by deploying tools that augment their ability to interact with our organization in an efficient manner. In a recent email blast we asked our partners to respond with ways they were presently interacting with us that needed an "efficiency review" - and this tool is a result of one such interaction. A specific business partner requested a way to query our back office systems for payment status on a given bill of lading or r...


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06
Most carriers offer load tracking and document imaging tools on the web but we think these interfaces are unique in their abilities. In addition to offering load tracking and imaging @ www.firstfleetinc.com we now offer Google gadgets that are designed to give our business partners quick and easy access into the information they need to run an efficient operation. These interfaces are small, web based tools that are limited in the functionality - in that they have very stripped down interfaces - but - they are designed to provide only what you need, nothing more. Check out this demonstration a...


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